Return and Refund Policy

Effective Date: July 8, 2026
Last Updated: July 8, 2026

This Return and Refund Policy applies to purchases made through Almera Co Market.

By placing an order with us, you agree to the terms below. Please read this policy carefully before purchasing.

1. Contact Details

Almera Co Market
701 Tillery St, Austin, TX 78702, USA
Email: sales@almeraco.com

2. General Policy

We want customers to be happy with their purchase, but due to the nature of ecommerce, fulfilment, supplier processing, warehouse handling, shipping, and product packaging, we do not offer automatic refunds or returns.

All return and refund requests are reviewed on a case-by-case basis.

We reserve the right to refuse any return, refund, exchange, cancellation, or store credit request that does not meet this policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. Change-of-Mind Returns

We do not accept returns or provide refunds for change of mind.

This includes, but is not limited to:

• Ordering the wrong item

• Ordering the wrong colour, size, model, or variant

• No longer wanting the product

• Finding the product cheaper elsewhere

• Deciding the item is no longer needed

• Buyer’s remorse

• Misunderstanding the product features where the product page provided the relevant information

• Delays caused by couriers, customs, public holidays, remote-area delivery, incorrect addresses, or other circumstances outside our control

Please review all product details carefully before placing your order.

4. Eligible Return Reasons

A return, replacement, refund, or store credit may only be considered where:

• The item arrives damaged

• The item is materially defective

• The wrong item is delivered

• The item is significantly different from what was ordered

• A return or remedy is required by applicable law

To be eligible, you must contact us within 7 days of delivery at sales@almeraco.com.

Requests made after this period may be refused unless a remedy is required by law.

5. Evidence Required

To assess a return or refund request, we may require:

• Your order number

• Photos or videos of the item

• Photos of the packaging

• A description of the issue

• Proof of delivery

• Any other information reasonably required to assess the claim

For damaged items, photos of the external packaging, shipping label, internal packaging, and product damage must be provided.

Failure to provide clear evidence may result in the request being declined.

6. Return Authorisation Required

Items must not be returned without written approval from Almera Co Market.

Before returning any item, you must contact us at sales@almeraco.com and receive written return authorisation.

Unauthorised returns may be refused, returned to sender, delayed, or disposed of without refund.

7. Condition of Returned Items

Where a return is approved, the item must be returned in its original condition unless the item is defective or damaged.

Returned items must include:

• Original packaging

• Accessories

• Manuals

• Cables

• Parts

• Free gifts or bundled items

• Any included storage bags, cases, batteries, cards, or add-ons

• Proof of purchase

We may refuse a return or reduce any refund where the item is:

• Used

• Damaged after delivery

• Missing parts or accessories

• Returned without original packaging

• Altered, modified, washed, worn, installed, opened, or tampered with

• Not returned within the approved timeframe

8. Return Shipping Costs

Unless the item is confirmed by us to be faulty, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges, handling fees, insurance fees, route protection fees, customs charges, import duties, taxes, and payment processing fees are non-refundable unless required by law.

We recommend using a tracked shipping service. We are not responsible for returned items that are lost, delayed, damaged, or misdelivered in transit.

9. Inspection and Outcome

Once a returned item is received, we will inspect it before approving any remedy.

Depending on the outcome of the inspection, we may offer one or more of the following at our discretion:

• Replacement

• Repair

• Missing part or accessory shipment

• Store credit

• Partial refund

• Full refund, where required

• Rejection of the return request

Receiving a returned item does not guarantee that a refund will be approved.

10. Refunds

Approved refunds will be processed to the original payment method where possible.

Refund processing times may vary depending on your bank, payment provider, card issuer, or payment platform.

We are not responsible for delays caused by banks, payment processors, or third-party payment providers.

Refunds may exclude:

• Original shipping costs

• Return shipping costs

• Handling fees

• Payment processing fees

• Customs fees, import duties, and taxes

• Route protection or insurance fees

• Any reduction in product value caused by use, damage, missing parts, or incomplete returns

11. Store Credit

In some cases, we may offer store credit instead of a refund.

Store credit:

• Is not redeemable for cash

• Cannot be transferred

• May only be used on Almera Co Market

• May be subject to expiry where permitted by law

• Cannot be used to purchase gift cards unless otherwise approved

12. Exchanges

We do not guarantee exchanges.

Where an exchange is approved, the customer may be responsible for return shipping, replacement shipping, and any price difference.

Exchange approval depends on stock availability, product condition, and the reason for the request.

13. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at sales@almeraco.com.

Please include your order number, a clear description of the issue, and photo or video evidence.

Where the issue is verified, we may provide a replacement, repair, missing part, store credit, partial refund, or refund depending on the circumstances and applicable law.

14. Delivery Issues

We are not responsible for delivery issues caused by:

• Incorrect or incomplete shipping addresses

• Failed delivery attempts

• Customer not being available to receive the order

• Refusal of delivery

• Uncollected parcels

• Customs delays

• Import restrictions

• Courier delays

• Weather events

• Public holidays

• Remote-area delays

• Lost or stolen parcels after confirmed delivery

If an order is returned to sender due to customer error, refusal, or non-collection, we may deduct shipping costs, return fees, handling fees, and any other costs incurred before issuing any refund or store credit.

15. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for theft, loss, or misplacement.

Customers are responsible for ensuring the delivery address is secure and accurate.

Where available, customers may need to contact the carrier directly to investigate missing or stolen parcels.

16. Order Cancellations

Orders are processed quickly and may be sent to our warehouse, supplier, or fulfilment partner shortly after purchase.

Cancellation requests are not guaranteed.

Once an order has been processed, packed, dispatched, submitted to a supplier, or handed to a fulfilment partner, it cannot usually be cancelled.

Where a cancellation is approved, we may deduct any payment processing fees, fulfilment fees, handling fees, or other costs already incurred.

17. Final Sale Items

The following items are final sale and cannot be returned or refunded unless required by law:

• Clearance items

• Sale items

• Promotional items

• Gift cards

• Mystery boxes

• Bundled offers

• Custom, personalised, or made-to-order items

• Opened electronics

• Used electronics

• Personal care, wellness, beauty, hygiene, or consumable products

• Items marked as “final sale” on the product page

• Products missing packaging, accessories, or included components

18. Product Variations

Some products may have minor variations in colour, packaging, finish, dimensions, branding, accessories, or presentation due to manufacturing updates, screen settings, supplier changes, or production batches.

Minor variations that do not materially affect product function are not considered defects.

19. Warranty Claims

Some products may include a manufacturer warranty or limited warranty. Where applicable, warranty terms will be handled in accordance with the relevant product, supplier, or manufacturer warranty.

Warranty coverage does not apply to:

• Misuse

• Accidental damage

• Water damage

• Normal wear and tear

• Improper installation

• Unauthorised repairs or modifications

• Failure to follow instructions

• Damage caused after delivery

• Cosmetic damage that does not affect product function

20. Abuse of Policy

We reserve the right to refuse returns, refunds, replacements, store credit, cancellations, or future orders where we believe a customer is abusing this policy.

This may include excessive return requests, false claims, chargeback abuse, suspected fraud, or unreasonable conduct toward our team.

21. Chargebacks and Payment Disputes

Customers are encouraged to contact us first at sales@almeraco.com so we can try to resolve any issue.

Where a chargeback or payment dispute is opened without first allowing us to resolve the issue, we reserve the right to provide order records, tracking details, communication history, policy terms, and other relevant evidence to the payment provider.

22. Changes to This Policy

We may update this Return and Refund Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date. The policy in effect at the time of purchase will generally apply to that purchase, unless otherwise required by law.

23. Contact Us

For return, refund, cancellation, or order issue requests, please contact:

Almera Co Market
701 Tillery St, Austin, TX 78702, USA
Email: sales@almeraco.com